FAQS

Customer Service:

What are your Store Hours?

December 26th thru March 31st we are open 8 AM until 7 PM, 7 days a week. April 1st thru December 24th we are open 8 AM until 8 PM, 7 days a week. We are closed the following Holidays. Easter, Thanksgiving, Christmas and New Year's.

Where are you located?

We are Located at W1968 US Hwy 41, Marinette, WI 54143. 50 miles North of Green bay (Go Pack!). On the Wisconsin, Michigan border.

I saw a certain product in your store. It's not shown on your site. Is it still available? If so, can I have it shipped?

Most of the products you see in our store excluding wine and pictures can be shipped. If you know the product name, or can describe the product in detail and it is still in stock. We can box it up and ship it. You can call us at 800-338-7919, 7 days a week, between 10 AM until 6 PM Central Standard Time.

Shipping Department:

Phone Hours:

10 AM to 6 PM, 7 days a week.

Is refrigeration required when shipping cheese items?

No, in moderate temps if a package can make it to your location within three days no refrigeration is required. In warmer temps we ship with ice packs. With our Midwest location, most packages shipped priority through the post office will reach any of the 48 states in 3 or less days.

What if my cheese arrives warm?

If your cheese arrives warm or has sat on your porch for the day. Simply refrigerate for 24 hours and cheese should resume its original flavor and texture.

Help! I've got a problem.

As a business we work as a team with the Post Office and UPS. We all strive for perfection, but we are all human so mistakes are made. If you were sent the wrong item or an item is defective, we will refund or replace. If a package is lost or damaged by one of our carriers, again, we will replace or refund. If one of our carriers does not meet their projected time in transit this is out of our control.

Do you ship Internationally?

No, we do not ship our products outside the 50 States.

Cheese

How long will cheese last?

Our Naturally Aged Cheese does not carry an expiration date. Our 6-month-old cheese is actually 6-month-old. Our 8-year-old cheddar has been aging in a cooler for 8 years. Rule of thumb, wrap it tight or vacuumed seal, keep it in the fridge away from the light. All cheese will mold in time, it's a natural part of the aging process. Simply remove the mold and continue to enjoy.

What is the difference between White and Yellow Cheese? Is there a taste difference?

All cheese is naturally white, or off white. Depending on the time of year, what the cows are eating and type of milk used. The color instead comes from the flavorless Annatto seed. A person's preference to white or yellow is usually cultural.

Moccasins

What is a Soft Sole Moccasin?

When this term is used the moccasin shown basically has no sole stitched or glued to the bottom of the moccasin. The moccasin is one entire piece of leather. This type of moccasin usually has a heel-to-toe cushioned insole. They are very comfortable (that barefoot feeling). These styles can be worn outside, but will of course not last as long as the same type of moccasin with a hard sole.

Double Bottom Soft Sole?

The double bottom soft sole moccasin has an additional layer of leather sewn on the bottom of the Moccasin. This provides greater durability and added comfort. 

What is a Boat Sole?

A boat sole is a flexible rubber (dock sider) type sole. Which is stitched on to the moccasin out sole. This is our most popular type sole on the women's beaded moccasin.

What Size do I buy?

In our 40 Years of selling Moccasins we have found that most people purchase their regular shoe size. This usually provides a snug fit, which allows the soft leathers of the moccasin to stretch to fit the shape of the foot. A few styles come only in full sizes. In this case we suggest going up the 1/2 size.

Wide Sizes?

The Moosehide styles in both women's and men's are offered in medium and wide sizes. Select slipper styles in both men's and women are available in wide. 

What type of care do they need?

You will find that your Moccasins do not require any more attention or care than a shoe. Most customers if they decide to take any special care simply spray them with a leather, rain and stain repellent. The spray protectant will not affect the color of the moccasin (when you initially spray the moccasin, it may appear to darken the suede leather and sheepskin styles but they will both return to their original color when dry).

Cleaning?

Spot cleaning usually can be done with a mild detergent and water. Try a dab of liquid detergent on a damp cloth rub in with circular motions. Rinse cloth, wipe excess soap off the moccasin and let air dry. (Ron) has personally used this method on Deerskin, Moosehide and smooth leather moccasins with great success.

Customers have also washed their soft sole suede beaded and suede unleaded moccasins in the washing machine. Jennifer, our assistant manager, has tried this method with hers and noted. "they come out just fine, I would not suggest putting them in the dryer, and I do place something inside the moccasin when air drying, to retain the shape."

Phone Orders or Customer Service?

1-800-338-7919
1-715-735-3824 Fax
[email protected]

Our Address:

Seguin's/Moccasins
W1968 US Highway 41
Marinette, WI 54143

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